Credits & Usage

BlueTicks uses a credit system for AI-powered features, particularly for the AI Support Agent. The Credits & Usage page allows you to monitor and manage these resources.

Understanding Credits

Credits are the currency used for AI operations within BlueTicks. Each AI interaction, such as generating a response to a customer query, consumes a certain number of credits based on complexity and length.

Credits Dashboard

The Credits & Usage page provides a comprehensive overview of your AI credit usage:

Credits Remaining

At the top of the page, you'll see your current credit balance:

• Total Available: The number of credits you have remaining (e.g., 317/400)
• Usage Percentage: Visual indicator of how much of your credit allocation you've used (e.g., 20.8% used)
• Renewal Information: When your credits will refresh (e.g., "Renews in 30 days")

Usage Graph

The usage graph displays your credit consumption pattern over time, helping you:

• Identify usage trends
• Plan for future credit needs
• Spot unusual activity

Usage Filters

You can filter the usage data by:

• Time period: Last 30 days, Last 7 days, Custom range
• Bot: View usage by specific AI agents if you have multiple

Overview vs. By Bot

Toggle between:

• Overview: See aggregated usage across all bots
• By Bot: Break down usage per individual AI agent

Managing Credits

Adding Credits

If you need additional AI capacity:

1. Click the "Add Credits" button in the top-right corner
2. Select the number of credits you wish to purchase
3. Complete the payment process
4. Credits will be added to your account immediately

Credit Renewal

Credits typically renew:

• Automatically on a monthly basis
• Regardless of your billing cycle (annual or monthly)
• On a fixed date each month (shown in the "Credits renew on" field)

Plan Details

The page shows important information about your AI credit plan:

• Renewal schedule
• Automatic renewal status
• Credits included in your subscription

Exporting Usage Data

For record-keeping or analysis:

1. Click the "Export" button in the top-right
2. Choose your preferred format (CSV, etc.)
3. The file will download with detailed usage information

Credit Best Practices

To make the most of your AI credits:

• Monitor usage patterns to anticipate needs
• Optimize AI agent prompts for efficiency
• Consider upgrading to a higher tier if you consistently run low
• Review your knowledge base for redundancies that might cause longer AI responses