Engine Management

Manage your WhatsApp session engines and browser connections to ensure reliable message delivery.

Overview

Blueticks uses different types of “engines” to connect to WhatsApp and send messages. Understanding and managing these engines is crucial for optimal performance and ensuring your messages are delivered reliably.

Understanding Engine Types

Blueticks supports two main types of WhatsApp connection engines:

WhatsApp Gateway (Offline Engine)

Features:

• Offline sender that works even when your computer is off
• Perfect for automated messaging and scheduled campaigns
• Pro Plan Only - This engine type requires a Pro subscription
• Server-based connection that maintains WhatsApp session independently

Best for:

• Scheduled messages that need to be sent when you’re away
• Automated campaigns and marketing messages
• Business operations that require 24/7 messaging capability
• Users who don’t want to keep their computer running constantly

WhatsApp Web Extension (Browser Engine)

Features:

• Browser extension that works with WhatsApp Web
• Requires WhatsApp Web to be open in your browser
• Works as long as your computer is on and WhatsApp is running
• Free to use with the Chrome extension
• No limits - you can install on multiple devices/browsers

Important: All extensions must use the same WhatsApp phone number. Using different phone numbers with the same Blueticks account will cause unpredictable message delivery.

Best for:

• Personal use and manual message management
• Users who are frequently at their computer
• Same WhatsApp number across multiple devices (work computer, personal laptop, etc.)
• Testing and development purposes
• Cost-conscious users who don’t need offline capabilities

Download the Extension: Get the Blueticks Chrome extension from the Chrome Web Store.

Engine Management Dashboard

Engine Status Overview

The dashboard provides a quick overview of your engines:

• Total Engines: Number of configured engines
• Connected: Engines currently active and connected
• Starting Up: Engines in the process of connecting
• Needs Attention: Engines with issues requiring action

Connected Engines Table

For each active engine, you can see:

• Engine: Type and identifier (Gateway or Web Extension)
• Status: Current connection state
  • Connected (Green): Engine is active and ready
  • QR Code Ready (Orange): Waiting for QR code scan
  • Starting Up (Blue): Engine is initializing
• Connection: Type of connection (Server Gateway or Browser Extension)
• Last Seen: When the engine was last active
• Actions: Available operations (Restart, Delete, etc.)

Setting Up Your Engines

Option 1: Deploy New Gateway Engine (Pro Plan)

1. Click the “Deploy New Engine” button
2. Choose “WhatsApp Gateway” as the engine type
3. A QR code modal will appear:

4. Follow the QR code scanning process:
   • Open WhatsApp on your mobile device
   • Go to Settings → Linked Devices → Link a Device
   • Point your camera at this screen to scan the code
5. Wait for the connection to establish
6. Your gateway engine will be ready for offline operation

Option 2: Use Browser Extension (Free)

1. Install the Blueticks Chrome Extension
2. Open WhatsApp Web in your browser
3. The extension will automatically appear as an engine
4. Keep WhatsApp Web open for the engine to remain active

Managing Your Engines

Engine Actions

• Restart: Reconnect an engine that has lost connection
• Delete: Remove an engine permanently
• QR Code: Generate a new QR code for connection
• Read Only: Some engines may be in read-only mode for security

Connection Troubleshooting

If an engine shows “Needs Attention”:

1. Check WhatsApp Connection: Ensure your phone has internet connectivity
2. Restart Engine: Use the restart action to reinitialize the connection
3. Scan New QR Code: Generate and scan a fresh QR code
4. Check Browser: For web extensions, ensure WhatsApp Web is open and active

Important: One Phone Number Per Account

⚠️ Critical Warning: Blueticks is designed to work with one WhatsApp phone number per account.

Why This Matters

If you use multiple browser extensions or engines with different WhatsApp phone numbers on the same Blueticks account:

• Messages may be sent from any connected number unpredictably
• You cannot control which phone number will send a specific message
• This can cause confusion for recipients and damage your communication

Recommended Setup

For Multiple WhatsApp Numbers:

• Create separate Blueticks accounts for each WhatsApp phone number
• Use different browser profiles or devices for each account
• This ensures reliable message delivery and prevents conflicts

For Same WhatsApp Number:

• You can safely use multiple browser extensions across different devices
• All extensions should connect to the same WhatsApp phone number
• This allows you to manage messages from multiple locations

Best Practices

For Gateway Engines (Pro Plan)

• Monitor connection status regularly
• Keep your mobile WhatsApp updated
• Ensure stable internet connection when setting up
• Use for critical scheduled messages and campaigns

For Browser Extensions

• Keep WhatsApp Web tab open and active
• Don’t close your browser if you have scheduled messages
• Always use the same WhatsApp phone number across all extensions
• Consider upgrading to Pro Plan for offline capabilities
• Good for manual message management and testing

Pro Plan Benefits

Upgrading to the Pro Plan unlocks:

• Offline Gateway Engine: One server-based engine that sends messages even when your computer is off
• 24/7 Message Delivery: Reliable connection that doesn’t depend on your browser being open
• Priority Support: Faster resolution of connection issues
• Advanced Features: Access to all Blueticks premium features

Frequently Asked Questions

Q: Can I use both engine types simultaneously? A: Yes, you can use browser extensions alongside a gateway engine. However, you can only have one offline gateway engine per account (Pro Plan required), while browser extensions have no limit.

Q: What happens if my gateway engine disconnects? A: The system will attempt to reconnect automatically. You may need to scan a new QR code if the reconnection fails.

Q: How many engines can I have? A: You can have one offline gateway engine per account (Pro Plan required) and unlimited browser extensions. Each browser extension works independently on different devices or browser profiles.

Q: Can I use multiple WhatsApp phone numbers with the same Blueticks account? A: No, this is not recommended and will cause issues. Each Blueticks account should only be used with one WhatsApp phone number. If you need to manage multiple WhatsApp numbers, create separate Blueticks accounts for each number.

Q: Is my data secure with gateway engines? A: Yes, all connections are encrypted and secure. Blueticks follows strict security protocols to protect your data.

Need Help?

If you’re experiencing issues with engine management:

1. Check the engine status in the dashboard
2. Try restarting problematic engines
3. Ensure your mobile WhatsApp is connected to the internet
4. Contact support if issues persist

For more information about setting up additional engines and advanced features, contact our support team.