Frequently Asked Questions
General Questions
What is Blueticks?
Blueticks is a third-party extension that works with WhatsApp Web. It is not affiliated with or endorsed by WhatsApp or Meta.
Is Blueticks free to use?
Blueticks offers both free and premium plans. Basic features are available for free, while advanced features require a subscription.
Which browsers are supported?
Blueticks works on Chrome, Firefox, Edge, and other Chromium-based browsers.
Features
Can I schedule messages to be sent later?
Yes, you can schedule one-time or recurring messages to be sent at specific times to any type of chat (individuals, groups, channels, communities), even when your browser is closed.
Can I send mass messages with Blueticks?
Yes, the Campaigns feature allows you to send personalized mass messages to multiple recipients at once. Blueticks supports sending to all types of WhatsApp chats including individuals, groups, channels, and communities.
Does Blueticks support message templates?
Yes, you can create and manage message templates to quickly send standardized responses.
Can I send messages to WhatsApp groups, channels, and communities?
Yes, Blueticks fully supports sending messages to all types of WhatsApp chats including individual contacts, groups, channels, and communities. You can schedule messages, run campaigns, and use all Blueticks features with any chat type.
Technical Questions
Does Blueticks work on mobile?
No, Blueticks is a browser extension that only works with WhatsApp Web on desktop browsers.
Is my data secure with Blueticks?
Yes, Blueticks does not store your messages or contact information on our servers. All data is stored locally in your browser.
Will WhatsApp know I’m using Blueticks?
Blueticks operates as a browser extension that enhances the WhatsApp Web interface. While WhatsApp may detect automation tools, we design our extension to be as unobtrusive as possible.
Can I use one Blueticks account with multiple WhatsApp numbers?
No, each Blueticks account should only be used with a single WhatsApp number. Using the same account across multiple WhatsApp Web sessions with different phone numbers can cause messages to be sent unpredictably. If you need to manage multiple WhatsApp numbers, create separate Blueticks accounts for each number and use different browser profiles or devices.
Can I use the same WhatsApp number on multiple devices with Blueticks?
Yes, you can use Blueticks on multiple laptops/devices with the same WhatsApp number. The Blueticks extension is linked to your email account, not your phone number, so you can install and log into Blueticks on different devices using the same account credentials.
Important considerations:
- You can have the same WhatsApp number connected on multiple devices simultaneously
- Both devices can view messages and use Blueticks tools at the same time
- Potential for duplicate messages: If multiple people are working on different computers at the same time, there may be duplicate messages sent
- For best results, coordinate usage between team members to avoid conflicts
This setup is useful for teams where multiple people need to access the same WhatsApp business number with Blueticks features.
Contact Support
If you’re still experiencing issues after trying the troubleshooting steps:
- Email us at [email protected]
- Use the in-app chat support feature
- Check our Twitter for system status updates
