Message Node

The Message node allows your bot to send text messages to users without requiring a response.

Overview

Message nodes are used when you need to:

• Send information to the user
• Provide instructions or confirmation messages
• Deliver content without expecting an immediate response

Message nodes are simple but powerful components in your conversation flow.

Configuration Options

Creating the Message

The message editor provides a rich text interface where you can:

• Type your message text
• Format text with bold, italic, and strikethrough styles
• Add emojis to make your messages more engaging
• Attach files when needed

Using Variables

By clicking the Variables button (shown in the image above), you can insert dynamic content from:

• User responses to previous questions
• System variables (date, time, etc.)
• Custom variables set in your flow

Message Formatting

Available formatting options include:

• Bold text: For emphasizing important information
• Italic text: For subtle emphasis
• Strikethrough text: For showing changes or options that are no longer available
• Emojis: For adding personality and visual elements to your messages

Common Use Cases

• Welcome Messages: Greet users when they first interact with your bot
• Confirmation Messages: Acknowledge that you've received user input
• Educational Content: Provide information that doesn't require a response
• Next Step Instructions: Guide users on what to do next
• Closing Messages: End conversations politely

Best Practices

1. Keep it concise: Users prefer shorter messages that get straight to the point
2. Use formatting thoughtfully: Bold for important points, but don't overuse formatting
3. Break up long content: Use multiple Message nodes instead of one very long message
4. Personalize when possible: Use variables to include the user's name or reference their previous inputs
5. Review for tone: Make sure your messages match your brand voice

Connecting to Other Nodes

After a Message node, you can connect to:

• Another Message node to continue providing information
• A Question node to gather input from the user
• A Condition node to branch based on previous data
• A Webhook node to perform an action in the background
• Any other node that makes sense for your flow

Notes and Limitations

• Message nodes do not collect any input from users
• There is a character limit of approximately 4,000 characters per message
• WhatsApp has specific formatting limitations, so some formatting may not appear exactly as designed