API Access

BlueTicks provides a comprehensive API that allows you to integrate our AI-powered support tools directly into your own applications and workflows.

Getting Started with the API

The API Access page gives you everything you need to start integrating BlueTicks functionality into your systems:

1. Navigate to Account Settings
2. Select "API Access" from the sidebar
3. Generate or manage your API keys

API Keys

API keys authenticate your requests to the BlueTicks API:

Creating an API Key

1. Click "Generate New API Key"
2. Name your key (e.g., "Development", "Production", "Test Environment")
3. Select the permissions and access level for this key
4. Click "Create"
5. Copy and securely store your API key - it will only be displayed once

Managing API Keys

• View all active API keys
• Revoke keys that are no longer needed
• Edit permissions for existing keys
• See when each key was last used

Security Best Practices

• Never share your API keys in public repositories
• Rotate keys periodically for enhanced security
• Use environment variables to store keys in your applications
• Create separate keys for different environments or services

API Usage Limits

Your plan determines your API usage limits:

• Requests per minute
• Requests per day
• Concurrent connections
• Data transfer limits

View your current usage metrics in real-time on the API Access dashboard.

Webhook Configuration

Set up webhooks to receive real-time notifications for events in your BlueTicks account:

1. Click "Add Webhook Endpoint"
2. Enter the URL where you want to receive webhook events
3. Select the events you want to subscribe to
4. Set a secret key for webhook authentication
5. Test the webhook to ensure proper configuration

API Documentation

Access comprehensive documentation for all available endpoints:

• Click "View API Docs" to open the full API reference
• Browse endpoints by category (Tickets, Users, Analytics, etc.)
• View request/response examples
• Try out requests directly in the documentation

Rate Limiting and Throttling

Understand how BlueTicks manages API request rates:

• Current rate limits for your plan
• What happens when limits are exceeded
• How to handle rate limit errors in your code
• Strategies for optimizing request patterns

Authentication Methods

The BlueTicks API supports multiple authentication methods:

• API Key authentication (recommended for server-side applications)
• OAuth 2.0 (for user-context operations)
• JWT tokens (for specific integrations)

Language-Specific SDKs

BlueTicks provides official client libraries for popular programming languages:

• JavaScript/TypeScript
• Python
• Ruby
• PHP
• Java
• Go

Download SDK packages or view source code repositories from the API Access page.

Monitoring API Health

Track the status of the BlueTicks API:

• Current operational status
• Scheduled maintenance windows
• Historical uptime
• Performance metrics

Changelog and Versioning

Stay informed about API updates:

• View the API changelog for recent updates
• Understand version compatibility
• Get deprecation notices
• Subscribe to API update notifications

Need Help?

For API-specific questions:

• Click the "API Support" button
• Consult the developer community forums
• View sample integrations and code examples
• Submit technical questions through the support portal