Blueticks Messages Not Sending? Update the Extension (Out-of-Date Fix)
If a failed message says your Blueticks extension is out of date, an older install cannot send. Remove it, reinstall from the Chrome Web Store, and resend.
Maya Cohen3 min read
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If a failed message says "Your Blueticks extension is out of date", an older install of the extension is the problem. Remove it in Chrome, reinstall it from the Chrome Web Store, then resend the message.
What does the out-of-date message say?
Two failure messages point at an old extension. On the failed card you may see:
- "Your Blueticks extension is out of date. Remove it in chrome://extensions, reinstall from Web Store, resend."
- "Not sent — media sending needs the latest Blueticks version. Remove it in chrome://extensions, reinstall from Web Store, resend."
Both mean the same thing: this send came from an older extension, and an update fixes it. Retrying from the same old install fails the same way. Your WhatsApp connection and your account are not the cause.
How do I update the extension?
- Open
chrome://extensionsin Chrome and find Blueticks. The version is shown there. - Remove the Blueticks extension.
- Reinstall it from the Blueticks page on the Chrome Web Store.
- Reload WhatsApp Web, check that Blueticks shows as connected, and resend the failed message.
Reinstalling is the step the failure message itself asks for. It installs the build that is currently published.
Which messages does it affect?
The messages that name an old extension are failures that only an update fixes. The second message above is about media: photos, videos and files. Text-only messages from the same install may behave differently, so check the card on each failed message for its own reason.
How is this different from other failures?
An out-of-date message names the extension. Other failures name the number or the group. See not on WhatsApp, can't send to a group, or why scheduled WhatsApp messages don't send for the full list. If a file will not attach while you write the message, see the attachment size and upload fixes.
FAQ
Will I lose my scheduled messages if I remove the extension?
Scheduled messages are stored in your Blueticks account, not in the extension. After reinstalling, check the Message Planner to confirm they are still there.
Do I need the newest version number?
No. Reinstall from the Chrome Web Store and you get the published build.
Want scheduled messages with a clear reason when one fails? Start free with Blueticks.
