Last updated: 2026-11-11
Blueticks is operated by Serenix Ltd, Cyprus. For the messages, recipients, contacts and other content you put into Blueticks, you are the controller and Serenix acts as your processor. The vendors below help us process that content. The same list is in Annex II of our Data Processing Agreement and in our Privacy Policy.
| Vendor | Purpose | Data | Location |
|---|---|---|---|
| Google Cloud Platform / GKE (Google LLC) | Purpose: Cloud hosting and compute for the platform and Gateway pods; includes the Redis cache and EMQX message broker we run inside our own cluster | Data: All platform data in transit and at rest | Location: United States (us-central1) |
| Google Cloud Storage (Google LLC) | Purpose: Object storage: uploaded message media and attachments, Gateway session data, Gateway crash dumps | Data: Uploaded message media and attachments; Gateway session and operational data | Location: Provided on request |
| Google Firebase Cloud Messaging (Google LLC) | Purpose: Push messaging that wakes the client and signals delivery | Data: Device push tokens and message content sent for wake and delivery | Location: Provided on request |
| Google Vertex AI (Google LLC) | Purpose: AI model serving: Gemini for the Blueticks chatbot and knowledge-base search, and Anthropic Claude models served through Vertex AI | Data: Content submitted to AI features | Location: United States (us-east5 or us-central1) or Google’s global endpoint, so it may be processed outside the United States |
| Anthropic (Anthropic, PBC) | Purpose: AI model that runs Blueticks AI Agents: served through Google Cloud Vertex AI or, for some features, called directly. Also AI tools our staff use for customer support and diagnosis | Data: Content the AI Agent works on in that conversation; support-conversation content (staff tools) | Location: United States (direct calls) |
| MongoDB Atlas (MongoDB, Inc.) | Purpose: Primary application database | Data: All persisted customer data | Location: Provided on request |
| Amazon Web Services: SES (Amazon Web Services, Inc.) | Purpose: Transactional and notification e-mail delivery | Data: Recipient e-mail address and message content | Location: United States (us-east-1) |
| Microsoft Azure: Blob Storage (Microsoft Corporation) | Purpose: Gateway session backups | Data: Gateway session data | Location: United States |
| TypeSafe (Jev) | Purpose: Scores sales leads for AI Agents, only when AI Agent lead tracking is turned on | Data: That chat’s recent conversation and the owner’s description of a good lead | Location: Provided on request; engaged only when AI Agent lead tracking is enabled |
| Crisp (Crisp IM SAS) | Purpose: Customer support chat and e-mail | Data: Support-conversation content | Location: Provided on request |
Where a sub-processor is outside the EEA, we rely on the EU Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914), Module Three (processor to sub-processor).
These process our own account, billing, website, marketing and affiliate data, as described in the Privacy Policy. They are not sub-processors of the content you put into Blueticks and are outside the Data Processing Agreement.
Meta (WhatsApp, Facebook, Instagram) is the messaging platform you choose to operate. It acts as an independent controller of those channels and is not a Blueticks sub-processor.
We give customers at least 30 days' notice before adding or replacing a sub-processor, and you can object on reasonable data-protection grounds. To receive notice of changes, or to request a signed copy of the Data Processing Agreement, e-mail privacy@blueticks.co.