Blueticks Credits: How They Work and What Happens When You Run Out
Your monthly credits are used first, then your top-ups. Monthly credits reset and do not carry over. Paid top-ups never expire. Here is where to see the balance and what to do at zero.
Maya Cohen4 min read
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Blueticks credits power the AI agent features. Your plan includes a monthly amount that resets each billing period. You can add one-time paid top-ups that never expire. The monthly amount is used first. Check your balance under Credits & Usage in the sidebar.
Where do I see my credits?
Open Credits & Usage in the sidebar of the web app. The page shows what you have left, when credits renew, usage over the last 7, 30, 90 days or 12 months, and a By Bot breakdown so you can see which agent is using them.
The link is visible to the workspace owner and to members. Adding credits is for the workspace owner. If you are a member and credits run low, the banner says: "Ask your workspace owner to add credits."
What uses credits?
The backend records a credit usage row for each of these:
- AI agent runs. Each turn an agent runs.
- Voice note transcription. One credit per voice message.
- Older bot features. LLM and automation-session usage is recorded the same way.
How many credits one agent run uses depends on the run, so the same agent can cost different amounts on different days. Use the By Bot view to see your own average instead of guessing.
What counts first: monthly credits or top-ups?
Your monthly allowance comes from your plan, plus any monthly add-ons. It is used first. Only when it is used up do your top-up credits start to go down.
- Monthly credits reset every month. In the app: "Monthly plan credits reset each billing period and do not carry over."
- Annual plans also reset monthly. The page says: "Credits are renewed monthly regardless of billing cycle."
- Paid top-ups never expire. In the app: "Top-up credits never expire." A free signup grant of credits can expire, so it is used before paid packs.
- No subscription: a workspace without a subscription has 20 credits a month.
What happens when I run out?
You get three notices as you go:
- Half used: "Half of your credits used."
- Running low: "Credits running low." It says to add credits now "so your agents do not stop mid-conversation."
- Out: "Out of credits." The message says: "Your agents may stop replying until you add more."
How do I add more?
Three options, all on the Credits & Usage page:
- Add Credits. Choose a one-time pack and check out. The page shows the pack sizes and prices that are available to you. The app compares the two routes for you: a top-up is a one-time cost per credit, while an upgrade adds credits every month.
- Auto top-up. Tick the box to top up automatically when credits run low. You choose the threshold, the pack to add and a monthly limit in dollars before tax. We charge the card saved on your account and never go over your limit. At the limit, automatic charges pause and the page offers the 5,000 credits / month add-on instead. If the card fails, the page says auto top-up is paused until a date it shows you. You can turn it off any time.
- Upgrade your plan for a bigger monthly allowance.
FAQ
Do my credits roll over to next month?
Monthly plan credits do not. Paid top-up credits do, because they never expire.
Why did my balance drop faster than I expected?
Every agent turn and every voice note counts. Open the By Bot view on Credits & Usage to see which agent is using the most.
I am a member and cannot add credits. Why?
Adding credits is done by the workspace owner. The app tells members: "Ask your workspace owner to add credits." To see what the agent does with them, read how the Blueticks AI agent works.
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